Questions, answered.
Orders, sizing, returns, and what LIVE ALOFT is about.
Orders and shipping
When will my order ship?
Most pieces are made to order and leave our production partners within a few business days. You'll get a shipping confirmation with tracking for every package.
Do you ship internationally?
Available destinations and rates are shown at checkout. We're starting with the United States and expanding from there.
Products and sizing
How do the tees and sun shirts fit?
Unisex and true to size. Size up for a relaxed drape. Every sized product page has a reference size guide.
Where can I find fabric details?
Under Materials on each product page. We only publish specifications confirmed by our production partners, so some details are listed closer to launch.
How should I care for my gear?
Care instructions are on every product page. Short version: wash cold, dry low, and keep the bottle out of the dishwasher.
Returns and exchanges
What is your return policy?
Unworn, unwashed items can be returned within 30 days of delivery. Start a return by contacting us with your order number. Full policy details are finalized at launch.
Can I exchange for a different size?
Yes. Contact us with your order number and the size you need and we'll sort it out.
My item arrived damaged.
We'll make it right. Send a photo and your order number to hello@livealoft.com within 14 days of delivery.
The brand
Is LIVE ALOFT an aviation brand?
Aviation is where our story starts, not where it ends. We're a lifestyle and performance brand built around the pursuit of human potential, in the air, on the ground, and everywhere in between.
Where are you based?
Hawaii. The islands shaped how we think about adventure, and the brand travels from there.